Shipping Policy

Thank you for shopping with us! We are committed to delivering your items safely, securely, and as quickly as possible. Please read our shipping policy below.

Processing Times:

All orders are processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates & Delivery Estimates:

We use Fastway Couriers to fulfil our deliveries. Deliveries within South Africa are estimated between 3-5 business days. We do our best to ship your product asap!

Order Tracking:

Once your order ships, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.

Shipping Address:

Please ensure your shipping details are correct when placing your order.
MAPLE is not responsible for orders delivered to an incorrect address provided by the customer.

If you made a mistake, contact us immediately at info@maple-co.co.za
Address changes can only be made before your order is shipped.

Lost / Delayed Packages:

If your package is delayed or appears lost:

1. First check your tracking link.

2. Contact the courier directly for updates.

3. If unresolved, contact us, we will do our best to assist you!

MAPLE is not liable for courier delays, lost parcels due to incorrect addresses, or parcels marked as delivered. We will do our best to assist you!

Local Pickup:

Local pickup is not available at the moment unfortunately. 

Questions?

If you have any questions about shipping, please reach out to our support team:

📩 info@maple-co.co.za
📱 Instagram: @maple_your.everyday