Frequently asked questions
What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right. Please read our full policy HERE
Are any purchases final sale?

All sales on earrings are final unless faulty.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with your tracking number. Delivery times vary depending on your location. Please see how full shipping policy HERE
Are the products Waterproof?

Our pieces are crafted from stainless steel and finished with 18k PVD gold plating, offering superior resistance to water, sweat, and tarnishing.

Suitable for daily wear: including exercise, hand-washing, and showering.

To preserve the long-lasting shine, avoid exposure to saltwater, chlorine, and harsh chemicals.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What about Allergies?

Our jewelry is crafted using high-quality metals, including 18K PVD-gold plated stainless steel. Some pieces may be made with 304 stainless steel. Both materials are generally considered hypoallergenic and suitable for sensitive skin, however:

Metal sensitivities can vary from person to person.

Customers with known metal allergies or sensitivities should review product materials before purchase and wear with care.

MAPLE is not responsible for allergic reactions or skin sensitivities.

If irritation occurs, discontinue use immediately.
How do I care for my jewellery?
  • Safe for showering, hand-washing & sweat
    Dry gently after water exposure for longest life.

  • Keep away from:

Perfume, lotion & harsh skincare

Chlorine & saltwater (for long periods)

Cleaning chemicals

  • Store in a dry place (jewelry box or pouch)

    Keep pieces separate to avoid scratches
  • Wipe with a soft cloth after wear

    For deeper cleaning: mild soap + warm water, pat dry